Privacy Policy
This is important information we need to share with you, so we recommend taking the time to read through the details so you can get up to speed. It's actually pretty interesting stuff!
Our Privacy Policy is all about personal information - all the things we know about you. Because your information is so important to us, we'll always be honest and transparent about how we handle it.
If you are an Australian customer, the Policy explains how we collect your personal information, what we do with it, and, most importantly, how it's protected.
It all comes down to the Roofing Springs Group being much more than just a phone company. Every day we're using personal information in innovative ways to provide great products and great service.
Why we collect personal information
We collect personal information from you when it is reasonably necessary for a business purpose.
That means we collect it to supply you with the products you have asked for and to provide you with the best possible service.
Other reasons we collect personal information are to:
Understand you, and how we can meet your needs now and in the future.
Develop or evaluate products.
Make ads more relevant to you, whether they're about our products or those of other companies.
Manage our business.
Comply with our legal obligations.
The type of information we collect
Roofing Springs collects personal information like your name, address, date of birth, gender, occupation, interests, location, contact details, payment details, financial information, and information about how and where you purchase and use our products.
There are a few different ways we collect this information.
What we collect straight from you
We collect most personal information directly from you. For example, you might fill out a form online or in a store, or give it to one of our representatives on the phone.
Of course, you can choose not to provide your personal information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with the product you've asked for or give you the level of service you expect.
What we collect while you are with us
We also collect personal information during our relationship with you. For example, we may collect personal information:
When you pay your bill or purchase products.
When you use our products, apps or self-service channels.
When you join or use our rewards programs.
What we collect from your online activity
Roofing Springs' websites and apps use cookies and other digital identifiers. These include:
Site performance identifiers: these give us information about how our websites or apps are used. This helps us provide you with a more user-friendly experience.
Analytics cookies: we use these to gather statistics about our site and apps. For example, they help us monitor how many users are on the site or app, and what sections are most popular.
Advertising cookies: we use these cookies to improve our understanding of the kind of advertising that may be relevant to your aggregated segment.
We may also use cookies or digital identifiers so that when you visit third party websites, relevant advertising from the Roofing Springs Group can be displayed to your aggregated segment.
It's important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of Roofing Springs' websites and apps may not work as they should.
What we collect from others
Other people might give us personal information about you. For example, we might be given personal information by your employer if you use our business products, or by your parent or guardian if you are under 18.
We may also collect personal information from other companies that are able to disclose it to us, if it's not practical to collect it from you. For example, we buy or obtain personal information from trusted sources to help us identify people who might be interested in hearing about our products.
We will take reasonable steps to make sure you know we have your personal information, how we got it and how we'll handle it.
Your credit situation
We collect some types of personal information to assess your credit situation when you apply for certain services. For more details, see the section on 'Credit-related information' further below.
Insights from statistics and research
We aggregate and process personal information to generate new insights about our network, products and customers, so we can provide you with the best possible service.